Terms of use

Terms of Use

Terms of Use


1. General

By entering this website you acknowledge and agree that this website is intended for viewing within Canada only, and all claims and issues arising from your access to and use of this website shall be governed by the internal laws of the Province of Ontario, and any legal action concerning use of this website must be brought within that Province. If you use this website from outside Canada you are responsible for compliance with any and all applicable local laws. Panasonic Canada Inc. (the "Company") makes no representations that the materials contained within this website are appropriate for locations outside Canada. With regard to any contests advertised within this website, please do not enter the content unless you are a lawful resident of Canada. Any entries from persons resident outside Canada will be automatically disqualified. Any and all information contained herein, including but not limited to, information regarding Panasonic brand products or services, applies only to those provided or offered within Canada.

The Company reserves the right to revise these Terms of Use at any time and for any reason and reserves the right to make changes at any time without notice to any of these Terms of Use and to information contained on this website. By entering this website you acknowledge and agree that you will be bound by the version of these Terms of Use displayed at the time of entry. The company suggests that you periodically visit this page of the website to review these Terms of Use.

2. Use Of Panasonic Website

The Company, its affiliates, the author, or other entities are the owners of copyright in the materials on this website and no portion of this website, including, but not limited to, the text, images, audio or video, may be used in any manner or for any purpose without the Company's express written permission, except as provided for herein. Without in any way waiving any of the foregoing rights, you may download the material on this website for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials. You may not modify the materials on this website in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. Any use of these materials on any other website or networked computer environment for any purpose is prohibited. The materials on this website are protected by copyright and any unauthorized use of any materials on this website may violate copyright, trademark, or other laws. If you breach any of these terms, your authorization to use this website automatically terminates and you must immediately destroy any downloaded or printed materials. 

Do not post on this website, or transmit to this website, any pornographic, obscene, profane, defamatory, libellous, threatening, or other material which could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law or regulation. Despite the fact that the Company or other parties involved in creating, producing, or delivering this website, may monitor or review transmissions, or postings, the Company and all parties involved in creating, producing, or delivering this website, assume no responsibility or liability which may arise from the content thereof, including but not limited to, claims for damages or other remedy(ies) for defamation, libel, slander, obscenity, misrepresentation or other cause of action.

3. Disclaimers

The materials (including the software) and services on this website are provided "as is" without warranties of any kind including warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights or other rights. The Company's obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on this website should be construed to alter or form part of such agreements. Neither does the Company warrant the accuracy and completeness of the materials, software or services on this website. The Company may make changes to the materials and services on this website, and/or to the products and prices described, at any time without prior notice. The materials and services on this website may be outdated. The Company makes no commitment to update them. 

4. No Liability

By accessing this website you acknowledge and agree that your use and browsing of the website is at your own risk. Neither the Company nor its employees, agents or other representatives involved in creating, producing and delivering this website are liable for any claims, whether made in contract, tort, or other cause of action, for direct, indirect, special, incidental, consequential or other damages, or for any other losses, costs or expenses of any kind, including legal fees and disbursements, which may arise, whether directly or indirectly, through access to, use of, or browsing of this website, or through the downloading, or attempted downloading, of any materials, data, text, images, video or audio from it. 

5. User Submissions

Any material, information or other communication ("Communications") you transmit or post to this website will be considered non-confidential and non-proprietary. The Company will have no obligation with respect to the Communications. The Company and its designees will be free, without compensation, to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other elements embodied therein for any and all commercial or non-commercial purposes. Personally identifiable information that you submit to the Company for the purpose of receiving products or services will be handled in accordance with the Panasonic Privacy Statement

6. Software

Any software that is made available to download from this website is the work of the Company, its affiliates, the author, or other entities. Use of the software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the software ("License Agreement"). You may not download or install any software that is accompanied by or includes a License Agreement unless you have read and accepted the terms of the License Agreement. Reproduction or redistribution of the software is prohibited except as provided for in the applicable License Agreement.

7. Links To Other Websites

Links on this website to other websites are provided solely as a convenience to you. If you use these links, a new browser window will open to the third-party website. The Company’s website will remain open for your continued enjoyment. The Company has not reviewed all of those other websites and does not control, and is not responsible for, any of those websites or their content. The Company does not endorse or make any representations about those websites, or any information, software or other products or materials found therein, or about any results that may be obtained from using them. Therefore, if you decide to access any of the third-party websites linked to this website, you do this entirely at your own risk. 

8. Linking To The Panasonic Website

You may create links to this website from other websites, but only in accordance with the following terms (and in compliance with all applicable laws):

A website that links to this website: Manufacturer's Suggested Price/Manufacturer's Suggested Retail Price

  • May link to but not replicate the content.
  • Must not create a browser or border environment around the content.
  • Must not imply that the Company is endorsing it or its products.
  • Must not misrepresent its relationship with the Company.
  • Must not present false, misleading, or disparaging information about the Company's products or services.
  • Must not use the Panasonic trademark without permission from the Company.
  • Must not contain content that could be construed as distasteful, offensive or controversial, and should contain only content that is appropriate for all age groups.

Where prices shown on this website are indicated as Manufacturer's suggested prices (MSP) or Manufacturer's suggested retail prices (M.S.R.P.) such prices exclude any taxes and delivery charges, and are suggested resale prices only. Dealers or resellers may sell for less.


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Privacy Policy

Panasonic Canada Inc. and Panasonic Eco Solutions Canada Inc.

(both referred to in this Policy as "Panasonic Canada")

1. Our commitment to privacy

Panasonic Canada is committed to maintaining the accuracy, security and privacy of Personal Information that we collect from you. All information that you provide to us will be collected, used, retained and disclosed only in accordance with the Personal Information Protection and Electronic Documents Act (Canada), or substantially similar legislation where enacted in your province of residence. Panasonic Canada has adopted and adhere to the ten the principles of fair information practices, which are set out at http://www.priv.gc.ca/leg_c/p_principle_e.asp 

Generally speaking, "Personal Information" is information about an identifiable individual, subject to more particular definitions or interpretations under applicable law. Please note that the following types of information are excluded from the restrictions described in this Privacy Statement: information about you from which you cannot be identified; the name, title, business address or telephone number of an employee of an organization; and any other information that is not personal information as defined in or interpreted under applicable law. 

By purchasing a product or service, submitting a warranty card, participating in our web sites, or otherwise providing us with your Personal Information, we consider that you are accepting the practices described in this Privacy Statement. 

Our websites and the services offered thereon are not directed to children under the age of 13 years. We will not knowingly collect Personal Information from children under the age of 13.


2. Information collected from you

The Personal Information that we collect from our customers and how we use it is described in this section. From time to time other situations may arise where we collect Personal Information and in these situations we will do so in accordance with the privacy principles described above.

  1. On-Line Purchases
    (a) Panasonic Canada sells products on line and collects your name and address for the purpose of processing and delivering your order (and any other matter incidental to processing and delivery of your order). The services of a certified third party payment provider are utilized to process on-line payments. Your credit card information is collected for the sole purpose of payment processing by Verisign; it is not stored by Panasonic Canada or available to Panasonic Canada or any other third party for any other reason. (For information on the Security and Privacy Policy of this payment provider, please visit their website at http://www.verisign.com/.) 

    (b) Panasonic Canada sells extended warranties online and collects your name and address for the purposes of processing your order. Panasonic Canada transfers your name and address to a certified third party payment provider (Verisign) which further processes on-line payments. Your credit card information is collected for the sole purpose of payment processing by Verisign; it is not stored by Panasonic Canada or available to Panasonic Canada or any other third party for any other reason. (For information on the Security and Privacy Policy of this payment provider, please visit their website at http://www.verisign.com/.) 

    (c) Personal information provided to facilitate the payment of your order is transmitted using Secure Sockets Layer (SSL) protocol, an internet technology used to protect your Personal Information from being intercepted or used for unauthorized means. However, data transmission over the Internet cannot be guaranteed to be 100% secure. As a result, while this website strives to protect your Personal Information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk. 
  2. Membership
    Panasonic Canada offers membership programs to its eStore. The registration and subsequent use of these programs collects information that may be: required, optional, or automatically collected. 

    (a) Required information includes such things as member name, group identification and communication opt in / opt out options. This type of information is used to validate members login and account privileges. 

    (b) Optional information includes such things as member product preferences, address book information and communication email address. This type of information is used to facilitate the members purchasing experience, and to customize communication from Panasonic Canada as members may opt to receive. 

    (c) Automatic information is collected with each members visit and is used to assist Panasonic Canada in customizing the members visit experience. 
  3. Warranty/Service/Customer Care
    We may collect Personal Information, either directly or indirectly, as a result of service being performed on Panasonic products. This information is required for contact and/or billing purposes. When Panasonic product is serviced under warranty, Personal Information is required in order to validate the warranty status of the product and to monitor the quality of work performed by our authorized service centres. We may also collect Personal Information from you in order to provide you with customer support regarding the purchase, installation or use of Panasonic product. 
  4. Participation in Contests, Promotions, or Surveys
    From time to time, we may run contests, promotions, or surveys. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences). Subject to Note vi. below, "Promotional Mailings", any Personal Information from contest entries will be used to contact you if your entry is selected. We may also summarize survey information for analysis in a manner that no longer identifies the contest entrants, but will not share Personal Information from entries. All contests are subject to rules that govern each particular contest. 
  5. Rebates
    From time to time, Panasonic Canada may offer rebates on specific models purchased. To claim your rebate, you will usually be asked to provide certain contact information along with proof of purchase. You may also be asked to provide your consent to be added to promotional mailings and/or newsletters. Your consent is not a condition of receiving the rebate. 
  6. Promotional Mailings
    In each of the above examples, Panasonic Canada may ask for your express consent to use your Personal Information to advise you of products, services and special offers by mail or email. We will only send you this information if you "opt-in" to receive these mailings.


3. Other information collected:

  1. Visitorship data
    We analyze information about visits to our website that includes: the date and time of the visit, the sections or pages visited, the IP address of the Internet Provider. The information is used in aggregate to improve the content and organization of our website. 
  2. Cookies
    Our website uses "cookies", an Internet technology that places a small amount of information on your computer to recognize you during your visit and only to facilitate the buying of product on our website should you so choose. Cookies do not collect Personal Information. 

(Please note that by submitting Personal Information to us, you consent to our use and disclosure of the information for the purpose described above.)


4. With whom we may share information

In the course of doing business, we employ other companies to perform a variety of functions on our behalf. For example, at times we may retain third parties to analyze, update and correct data we collect on our website, including Personal Information, to help us improve our products, our database and our website. In addition, we may share Personal Information with agents, suppliers, fulfillment houses and other third parties to allow for the processing of on-line sales, delivery of prizes, rebates, information, products or services, including answering questions about products, or otherwise providing customer care. These suppliers and other third parties may have access to your Personal Information if it is needed to perform their functions for Panasonic Canada, but they are not authorized by us to use your Personal Information in any way other than the intended use. Some of these third parties may be located outside of Canada and, as such, they are subject to foreign laws including laws that may require disclosure of personal information to foreign government authorities. 

For on-line purchases, Panasonic Canada has teamed with a business partner to provide the distribution of Panasonic products and logistical support for consumers. Together with this business partner, we will only collect the Personal Information for the purposes of processing your order and delivering your order (and any other matter incidental to processing and delivery of your order). 

Except as stated in this Privacy Statement, or as required or permitted by law, we do not sell or disclose your Personal Information without your prior consent.


5. Links to other web sites

Our website may contain links to other websites or Internet resources. When you click on one of these links, you are contacting another website or Internet resource. Panasonic Canada has no responsibility or liability for, or control over, these other websites or Internet resources or their collection, use and disclosure of your Personal Information. 

We encourage you to read the privacy policies contained within these other websites to learn how they collect and use Personal Information about you.


6. Questions or Concerns

Panasonic Canada is accountable for all Personal Information under its control. Our Chief Privacy Officer is accountable for Panasonic Canada's compliance with the principles and policies described here. If you have any questions, concerns or complaints about the privacy policies stated here, you can:


7. Amending this privacy statement

Panasonic Canada reserves the right to amend this Privacy Statement along with any related provisions from time to time.


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