5.3 Error Message List
License Registration
Message
Cause and Remedy
License registration is complete.
License registration completed normally.
The registration information was incorrect. Check the registration code and license key and try again.
The registration information was incorrect.
Check the registration code and license key and try again.
Enter Registration Code.
Registration Code space was blank.
Enter the registration code on the attached registration code sticker (1 set (3 stickers)).
Enter License Key.
License Key space was blank.
Enter the license key on the attached registration code sticker (1 set (3 stickers)).
Preferences
Message
Cause and Remedy
Basic Settings
Set the recording capacity limit in the range of 1GB to **GB (90% of the drive capacity).
When the capacity limit of the destination drive exceeds 90% of the drive capacity.
Set the recording capacity limit to 1GB or more, or 90% of the drive capacity.
Limit the recording capacity is set for each camera. Do you want to disable these settings and enable the Limit the recording capacity setting in the preferences page?
Preference settings and the [Limit the recording capacity] for each camera cannot be set up at the same time.
Set the recording capacity limit for each camera, or for the destination drive.
Enter a number in one-byte character in Recording Capacity Limit.
When the Recording Capacity Limit is not in English one-byte characters.
Enter the recording capacity limit in English one-byte characters.
Enter Recording Capacity Limit.
The Recording Capacity Limit space was blank.
Enter the Recording Capacity Limit.
The specified Destination Folder is incorrect.
The path of the destination folder was more than 128 characters.
Select a destination folder with a path less than 128 characters.
The destination folder cannot be written to.
Change the attributes of the folder so that it can be written to and read from.
Proxy server
Enter Server Address.
When the port has been entered and the address field is blank.
Enter the server address.
Enter a number in one-byte character in Port.
When characters other than English one-byte characters are entered in the port.
Enter a number in one-byte character in Port.
Port should be between 1 and 65535.
A number not between 1 and 65535 was entered in the Port field.
Set the port number between 1 and 65535.
Enter an English one-byte character in Proxy Server Address.
When the Proxy server address consists of inadmissible characters.
Enter an English one-byte character in Proxy Server Address.
Enter an English one-byte character in Proxy User Name.
When the Proxy user name consists of inadmissible characters.
Enter an English one-byte character in Proxy User Name.
Enter an English one-byte character in Proxy Password.
When the Proxy password consists of inadmissible characters.
Enter an English one-byte character in Proxy Password.
The port is already set in the proxy server settings. You cannot set the same port number again in the Server Address. Check the port number and try again.
When 2 ports are set up.
The same port number cannot be set multiple times in the Server Address. Check the port number and try again.
IPv6 connections to proxy servers are not supported. Enter an IPv4 address or a URL that has been registered to an IPv4 domain name service.
An IPv6 address has been entered for the server address.
Set an IPv4 address or URL that has been registered to an IPv4 domain name service.
Multi-Monitoring
If total page is set as [1], [Auto Scan] cannot be specified.
Auto scan is available when there are multiple pages.
Increase the total number of pages.
All frames cannot be selected.
You cannot select all of the frames when enlarging an image frame.
Select one frame.
The aspect ratio is incorrect.
When you enlarge an image frame, maintain the aspect ration when selecting cells.
Maintain the aspect ratio when selecting cells.
Enlarged cells may not overlap.
You cannot select an already enlarged cell.
Do not select enlarged cells.
Because the display capability was exceeded, the H.264/MPEG-4 monitoring image is changed into the standard image JPEG.
The monitoring display capability was exceeded.
Change the camera image settings to JPEG from MPEG-4/H.264 or change the multi-monitoring page to 1×1 or 2×2.
No more images can be displayed. All monitoring images will be stopped. Please follow the following steps.
Reduce the resolution
Reduce the amount of cameras on one page
There is not much usable memory left on the PC or the CPU usage is high.
Please reduce the resolution in the camera settings window. Please reduce the amount of displayed cameras on one page
Navigation
Failed to get the result from the recording-capacity database. Try again after a while.
Wait a while and try again.
Operation Support
To execute restore program, exit this program. If the program is exited, the camera stops recording, and the timer stops operating. Do you want to exit this program, and execute restore program?
This software and the restore program cannot execute simultaneously.
Click [OK] and exit this software to execute the restore program.
The restore program stopped processing at the following image. Please execute the restore program again.
[Folder] ***
[Date] mm/dd/yy
Click [Execute...] and perform processing for recording images.
The image is corrupted. Execute the restore program.
If corruption is found in the recording image, the restore program will be automatically activated.
The progress status is displayed. Wait until the restoration is completed.
Camera settings
Message
Cause and Remedy
Camera settings
Enter a number in one-byte character in Port.
When characters inadmissible characters are entered in the port.
Enter a number in one-byte character in Port.
Enter Camera Name.
The Camera Name space was blank.
Enter Camera Name.
Enter Camera Address.
The Camera Address space was blank.
Enter Camera Address.
Enter an English one-byte character in Camera Address.
When the camera address consists of inadmissible characters.
Enter an English one-byte character in Camera Address.
Port should be between 1 and 65535.
A number not between 1 and 65535 was entered in the Port field.
Set the port number between 1 and 65535.
Enter an English one-byte character in User Name.
When the authentication user name consists of inadmissible characters.
Enter an English one-byte character in User Name.
Enter an English one-byte character in Password.
When the authentication password consists of inadmissible characters.
Enter an English one-byte character in Password.
Camera Name should be 250 characters or less.
The Camera Name was more than 250 characters.
Enter a camera name in 250 characters or less.
Comment should be 128 characters or less.
The Comment was more than 128 characters.
Enter a comment in 128 characters or less.
Camera Name: *****
Delete the specified camera.
Delete the specified camera.
Port is already set on the camera settings. Cannot input port number over again in the Camera Address. Check the port number and try again.
When 2 ports are set up.
The same port number cannot be used for the camera settings and the camera address. Check the port number and try again.
Connection to the camera cannot be confirmed. The IP address, port number, proxy settings may be incorrect. Do you save them?
The camera cannot be accessed.
Select [Yes] to perform settings, select [No] to confirm settings.
Please check the authentication method on the camera. You can only use this program with Basic authentication.
Connection to the camera cannot be confirmed. The IP address, port number, or proxy settings may be incorrect. Check your settings and try again.
The camera cannot be accessed.
Confirm the IP address, port number, and proxy settings and try again.
Please check the authentication method on the camera. You can only use this program with Basic authentication.
The camera authentication is not available. Enter the correct user name and password, and try again.
This software do not pass the camera authentication.
Confirm the user name and password and try again.
Some settings are unavailable because the functions of the selected camera have not been confirmed. Execute Check the Camera Function.
Execute [Check the Camera Function].
Because the camera address is an IPv6 address, a proxy server cannot be used. To use a proxy server, set the camera's address to an IPv4 address or a URL that has been registered to an IPv4 domain name service.
To use a proxy server, set the camera's address to an IPv4 address or a URL that has been registered to an IPv4 domain name service.
Image Settings
If using the MPEG-4 (H.264) format, the event recording (Motion Detection, Alarm Detection, etc.) are not available.
Event recording settings (Motion Detection, Alarm Detection, etc.) cannot be set.
The [##] format cannot be used with event recording ([**]) settings. Do you want to stop the recording and change the format to [##]?
** content
Type of event, such as Motion Detection, Alarm Detection, etc.
## content
MPEG-4, H.264
You cannot set event detection recording (Motion Detection, Alarm Detection, etc.) when the data format is MPEG-4/H.264.
Select [OK] to change to MPEG-4/H.264, select [Cancel] to not change.
The selected camera does not support [1280x1024] resolution. The resolution is temporarily changed to [320x240]. Change it to the proper value.
When registering a camera that does not support 1280x1024 resolution.
The resolution is changed to "320x240". Select a suitable resolution.
The selected camera does not support [**] format. The format is changed to JPEG.
** content
MPEG-4, H.264
The selected camera does not support MPEG-4/H.264 data formats.
Changes the data format to JPEG.
Recording Capacity Limits
Enter a number in one-byte character in Recording Capacity Limit.
When the recording capacity limit is not in English one-byte characters.
Enter a number in one-byte character in Recording Capacity Limit.
Enter Recording Capacity Limit.
The Recording Capacity space was blank.
Enter Recording Capacity Limit.
Set the Capacity Limit in the range of 1GB to **GB.
Note: The maximum value changes according to the recording capacity setting of other cameras.
Recording Capacity for individual cameras is larger than 90% of the drive capacity minus the capacity set for other cameras.
Enter a recording capacity value within the range of between over 1 GB and 90% of the drive capacity minus the capacity set for other cameras.
Limit the recording capacity is set on the preferences page. Do you want to disable this setting and enable the Limit the recording capacity setting for each camera?
Preferences settings and the [Limit the recording capacity] for each camera cannot be set up at the same time.
Disable the [Limit the recording capacity] on the Preferences page and click [OK] to see the [Limit the recording capacity] for each camera.
Event Recording
The [**] format does not support event recording ([##]). Do you want to change the format to JPEG?
** content
MPEG-4, H.264
## content
Event types such as Motion Detection, Alarm Detection, etc.
You cannot set event recording (Motion Detection, Alarm Detection, etc.) when the data format is MPEG-4/H.264.
Select [OK] to change the data format to JPEG.
Timer Setting
Enter Timer Name.
Timer Name space was blank.
Enter Timer Name.
Select a day of the week.
The check box [Day of the Week Setting] is selected, but none of the Day check boxes are.
One day or more must be selected.
Timer Name should be 24 characters or less.
Timer Name was more than 24 characters.
Enter a timer name within 24 characters.
Timer Name: **
Delete the specified timer.
The specified timer will be deleted.
Keyword
Keyword 1 should be 40 characters or less.
Keyword1 was more than 40 characters.
Enter a Keyword 1 within 40 characters.
Keyword 2 should be 40 characters or less.
Keyword2 was more than 40 characters.
Enter a Keyword 2 within 40 characters.
Recorded Images
Message
Cause and Remedy
Search
Keyword should be 40 characters or less.
A Keyword with more than 40 characters was entered.
Enter a Keyword within 40 characters.
Set the Start Time so that it comes before the End Date and Time.
The start time comes after the end time.
Set the Start Time so that it comes before the End Date and Time.
No matching images were found.
The recorded images could not be found.
Conversion/Copying
Set Start Time to within the Recording time.
The start time is not within the recording time.
Set the start time within the recording time.
Set the End time so that it comes after the Start Time.
The end time comes before the start time.
Set the end time so that it comes after the start time.
Set End Time to within the Recording time.
The end time is not within the recording time.
Set the end time within the recording time.
Enter a number in one-byte character in Conversion Interval.
When every other image is not in numerals.
Enter a number in one-byte character in Conversion Interval.
Conversion Interval should be between 1 and (Number of Images -1).
The conversion interval is not between 1 and (the number of images - 1), or the space would be blank.
Conversion Interval should be between 1 and (Number of Images -1).
Conversion Interval should be between 1 and (start time - end time (seconds)).
The number is larger than the time period between the start time and end time, or the space was blank.
Conversion Interval should be between 1 and (start time - end time (seconds)).
Conversion Interval should be between 1 and 3600.
The image is recorded for more than 1 hour, but the conversion interval is not between 1 and 3600.
Conversion Interval should be between 1 and 3600.
The recorded images could not be found. Search the recorded images and try again.
In JPEG conversion, when you have attempted conversion even when there are no recorded images.
Search the recorded images and try again.
A write error has occurred.
An error has occurred in conversion or the converted file has been opened in another application.
Search the recorded images and try again.
Close other applications and try again.
Conversion is canceled.
You clicked cancel button while converting the image.
Cannot convert images that are being recorded.
You cannot convert a recorded image that does not last more than one minute from when it started recording.
The data could not be converted to WAV format. The recorded images do not have any audio data.
You cannot convert the recorded image into WAV format because the recorded images do not have any audio data.
To use this feature, license registration is essential. Perform license registration.
Some features cannot be used without license registration (JPG, MPG, WAV, ASF, AVI Conversion, Make Copy).
Perform license registration.
The copy operation was canceled.
You clicked cancel button while copying the image.
Conversion is complete.
Conversion has completed successfully.
You cannot convert the recorded images to a single JPEG file.
When converting multiple recorded images to JPEG format, you cannot use [To one file].
Copying has completed successfully.
Copying has completed successfully.
Deleting
The recorded images cannot be deleted during recording. Stop the recording, and try again.
You are deleting images during recording.
Stop the recording and try again.
The selected recorded image does not exist. Try searching again.
You manually deleted recorded images.
Try searching again.
Do you want to delete the selected images?
The recorded images are set to be deleted.
The selected recording images will be deleted.
Some recorded images cannot be deleted. Please try again.
The file has been opened in another application.
Close other applications and try again.
Change the keyword
Keyword 1 should be 40 characters or less.
The Keyword1 was more than 40 characters.
Enter Keyword 1 within 40 characters.
Keyword 2 should be 40 characters or less.
The Keyword2 was more than 40 characters.
Enter Keyword 2 within 40 characters.
Snapshot
A snapshot writing error has occurred.
If a writing error occurred when saving a file, or the file has been opened by another application.
Confirm that you have write permission for the save destination.
Close the application that opened the file and try again.
Playback
The current minute of the recording images cannot be played.
The current minute of the recording images cannot be played.
Maximum selected number is **. Cancel the camera selection, and try again.
Cancel the camera selection and try again.
The recording is not finished so it cannot be played back.
Wait for a moment and try searching again.
Record
Message
Cause and Remedy
"**" has reached its recording capacity. Delete recorded images.
**=
Camera Name
Save Destination Folder
The recorded images of the camera or recorded images of the destination folder have reached the limit of recording capacity and recording is stopped.
Delete unnecessary files to increase the recorded image capacity.
Change the settings for the recorded image capacity limit and set the action [Delete old files and keep recording] for when the recorded image capacity is reached.
Recording has stopped because the free disk space is under 10%. Confirm that there is sufficient free space on the save destination disk.
Recording has been stopped because there is less than 10% remaining capacity in the destination disk or the destination disk is not in a writable condition.
Create enough free space on the destination folder.
Confirm that there is a folder. If there is not, create it.
Check if the folder is writable, and set it writable.
Change the destination folder.
There is only ** GB of space in the save destination disk. Select a disk that has 1.2 GB of space or more.
The save destination free space is less than 1.2 GB.
Select a disk with 1.2 GB or more of free space.
Images could not be acquired for one minute. Confirm the camera connection. In order to stop this message being displayed, clear the 'Display the error message if the images could not be acquired for one minute during recording' checkbox in the image settings.
Check camera connection. If you do not want this message to be displayed again, clear the "Display the error message if the images could not been able to be acquired for one minute during recording" in the image settings.
There is a time period when more than 16 cameras are recording. It is recommended that you limit the recording set to 16 or fewer cameras. If you continue recording in this state, the cameras may not be able to record properly.
There are too many cameras recording at once.
Please review the manual recording settings or the timer recording settings to decrease to 16 or fewer cameras.
Import/Export
Message
Cause and Remedy
An error occurred during importing. (**)
** =
File Type
File Size
Memory Shortage
Open
This software cannot import from the file at [Settings]-[Import].
The file is corrupted.
The number of registered cameras reached the maximum of ** cameras, so importing was canceled.
** =
The number of registered cameras (1 or 64)
If the maximum number of registered cameras is exceeded during import.
Delete unnecessary cameras.
Other Errors
Message
Cause and Remedy
Software Startup failed. Restart this software. If situation does not improve after restarting the software, restart your PC.
This software fails to start the ncrcore4.exe file.
Restart your PC.
Program Error occurred during program execution. If the same error message appears after trying again, restart your PC.
This software fails to start the ncr4.exe file.
Restart your PC.
The number of registered cameras exceeds the maximum registration number 64. Please delete ** or more cameras and try again.
Follow the instruction message.
Delete ** or more cameras and try again.
Cannot find '**'. Make sure the path or Internet address is correct.
The file may have been manually deleted.
Install this software again.
Specify a local drive. Although mapping this folder to a network drive allows you to specify this folder, the program may not perform normally due to your network environment, and therefore, specifying a network drive is not recommended.
A network drive or folders on the network were selected as the save destination folder.
Specify a local drive.
** cannot be accessed.
** =
Save Destination Folder
JPEG Conversion Folder
MPEG Conversion File
Import File
Export File
The folder or file cannot be accessed because the drive cannot be found or the path is not available.
Properly select a folder of file.
You do not have permission to access the specified folder.
Confirm that you have permission to access the destination folder.
When the software is shut down, the camera stops recording. Any set timers will also stop operating. Is it OK to shut down?
Right-click  and select [Exit].
Select [Yes] to shutdown.
The folder path exceeds 100 Characters. Specify a path that is under 100 characters.
[Current Destination Folder]
**
Specify a path that is under 100 characters.
There is no access right to the specified folder. Check the folder.
You do not have access permission to the specified folder.
Set the access permission of the folder.
Cannot be processed because of insufficient memory left on the PC. Please reboot the PC and use it for this program only.
Insufficient PC memory
Close any programs other than this program and reboot the PC.
Remote Access
Message
Cause and Remedy
Enter Port.
The port number has not been entered.
Enter the port address.
Enter a number in one-byte character in Port.
When inadmissible characters are entered for the port.
Enter a number in one-byte character in Port.
Port should be between 1 and 65535, except for 10083.
A number not between 1 and 65535 or 10083 was entered in the port.
Port should be between 1 and 65535, except for 10083.
In order to change the settings, it is necessary to restart the program. Do you want to restart the program?
The setting has been modified.
This software needs to be restarted.
Enter Administrator User Name.
The Admin User Name space was blank.
Enter Administrator User Name.
Enter Administrator Password.
The Admin Password space was blank.
Enter Administrator Password.
Enter General User 1 User Name.
When the general 1 user name is blank.
Enter General User 1 User Name.
Enter General User 1 Password.
When the general 1 password is blank.
Enter General User 1 Password.
Enter General User 2 User Name.
When the general 2 user name is blank.
Enter General User 2 User Name.
Enter General User 2 Password.
When the general 2 password is blank.
Enter General User 2 Password.
The server connection is closed. Do you want to reconnect?
Connection to the server was lost due to network congestion (Remote client).
Reconnecting will be performed.
Another administrator changed the settings. Wait for a moment and try again.
Settings were applied while you were configuring remote server settings (Remote client).
Wait for a moment and then try again.
The settings have been changed. Information is being updated now. Please wait.
Settings were changed during remote access. You will need to reload any modified information (Remote client).
Wait a moment.
Another administrator is logging in. Two administrators cannot log in simultaneously. Wait for a moment and try again.
Another administrator is logging in.
Wait for a moment and then try again.