Symptom
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Cause/solution
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Reference pages
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Cannot access from the web browser.
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Is the LAN cable (category 5 or better) firmly connected to the network connector of the microphone?
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Installation Guide
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Is the link indicator lit?
When it is not lit, connection to a LAN may not be established or a network may be not working correctly. Check if the cables have any contact failure or if the wiring is correct or not.
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Installation Guide
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Is the power of the microphone on?
Check if the power of the microphone is turned on.
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Installation Guide
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Are the set IP addresses valid?
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Are you accessing the wrong IP address?
Check the connection as follows.
With the Windows command prompt, > ping “IP address of the microphone”.
If there is reply from the microphone, the connection is normal.
If there is no reply, check the connection with the following methods using a computer connected to the same network as the microphone. If the firewall settings on the PC are enabled, temporarily disable them before performing settings on the microphone.
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Start the Panasonic “IP Setting Software”, confirm the microphone's IP address, and then access that IP address.
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If the network settings (IP address, subnet mask, and default gateway) are incorrect, reboot the microphone and change the network settings by using the Panasonic “IP Setting Software” within 20 minutes after the restart.
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In networks that do not have a DHCP server, the IP address of the microphone will be configured to “192.168.0.10” when the microphone is rebooted by holding the INITIAL SET button on the microphone. After the microphone is initialized, access the microphone and set the IP address again. (When the microphone is initialized, all the settings of the microphone previously configured on the setup menus will be initialized.)
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Installation Guide
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Is “554” selected for the HTTP port number?
For the HTTP port number, select a port number other than the following port numbers used by the microphone. The number used by the microphone: 20, 21, 23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 443, 554, 995, 10669, 10670, 59000 - 61000
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Cannot access from the web browser.
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Is the same IP address provided to other devices?
Are there contradictions between the address and the network subnet to be accessed?
When the microphone and the PC are connected in the same subnet:
Are the IP addresses of the microphone and the PC set in a common subnet? Or is “Use Proxy Server” for the settings of the web browser checked?
When accessing the microphone in the same subnet, it is recommended to enter the address of the microphone in the “Don’t Use Proxy For These Addresses” box.
When the microphone and the PC are connected in the different subnet:
Is the IP address of the default gateway set for the microphone correct?
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Did you access “http://” while using the HTTPS function?
To use the HTTPS function, access “https://”. It is also necessary to enter the port number.
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Cannot access the microphone via the Internet.
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Are the network settings of the microphone correct?
Set the default gateway or DNS server address correctly. To use the DDNS service, check that the settings are correct.
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Is the setting for “Default gateway” on the “Network” page configured? Or is the setting correct?
When communicating using IPv4:
Configure the setting for “Default gateway” of “IPv4 network” on the [Network] tab of the setup menu.
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Is the setting of port forwarding configured for the router?
To enable the access to the microphone via the Internet, it is necessary to perform the port forwarding setting when the router in use does not support the UPnP function. Refer to the manuals provided with the router for further information.
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Is the UPnP function of the router disabled?
Refer to the manuals provided with the router in use to enable the UPnP function.
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Is packet filtering set for the router to forbid the access via the Internet?
Configure the settings of the router in use to enable the access via the Internet. Refer to the manuals provided with the router for further information about the settings.
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Are you accessing the microphone using the local address (the IP address used in a local network)?
When accessing the microphone, use the global address (or the URL registered in the DDNS service) and the port number of the microphone as the IP address to be used in the Internet.
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Authentication window is displayed repeatedly.
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Is the user name and password changed?
While accessing the microphone, when changing the user name and password of another user logging into the microphone on another web browser, the authentication window will be displayed each time the screen is changed or refreshed.
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Have you changed the [Authentication] setting?
When the [Authentication] setting has been changed, close the web browser, and then access the microphone again.
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The authentication window may be for the network camera, not the network microphone. Check the IP address displayed on the authentication window to see whether or not it is the authentication window of the network camera.
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It takes time to display the screen.
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Are you accessing the microphone in the HTTPS mode?
In this mode, the refresh interval becomes slower due to decode processing.
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Are you accessing another microphone in the same local network via a proxy server?
Configure the web browser to not use the proxy server.
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Are two or more users browsing the live images simultaneously?
It may take time to display the screen or the refresh interval may become slower when two or more users browse the live images simultaneously.
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Cannot hear audio.
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Is the speaker connected correctly and firmly?
Confirm that it is connected correctly and firmly.
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Is the speaker on the Windows desktop muted?
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Is the mute on the “Live” page turned off?
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Is the plugin software installed on the PC?
Confirm that the plugin software “Network Microphone Plugin” is installed.
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When using a 360° camera installed in the center of the unit, the microphone directionality that can be configured using the unit according to the type of the camera image to be displayed is limited.
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Are the “Live” pages of the camera and microphone displayed on the same PC?
When displaying the “Live” page of the camera, turn off the audio in the camera settings. Refer to the operating instructions of the network camera in use for further information.
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Cannot hear because the audio is low.
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Is the microphone sensitivity setting too low?
On the audio setup page, try setting the microphone sensitivity to a higher value.
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There is noise in the audio or the audio is interrupted.
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Is the microphone sensitivity setting too high?
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Are multiple users concurrently connected to the microphone?
When multiple users are concurrently connected to the microphone, the audio may contain noise or be interrupted. Audio may be improved by changing operation to multicast.
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Is there sufficient bandwidth on the network?
Reserve sufficient network bandwidth.
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Is the microphone installed in a place with large vibrations?
Install the microphone in a place with less frequent vibrations.
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Cannot hear audio with configured directionality very well.
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When using the microphone with a 360° camera, check the following.
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When the 360° camera and microphone are not properly attached, the direction of the image and audio may not match. Check the attachment. (→ Installation Guide)
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Check if the microphone directionality can be designated and configured to the type of camera image. (→1.2 About the “Live” page)
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In the following situations, the directionality may deteriorate.
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The target person is very far (approx. 6 m (19.6 ft) or more)
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The voice of the target person is low, or the target person is facing in the opposite direction
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There are many obstacles surrounding the microphone that reflect sound
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There is another sound source near the microphone
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There is very loud noise where the microphone is used
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The sound where the microphone is used echoes frequently
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The directional position of the audio does not match the image of the 360° camera.
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Install the firmware of a supported 360° camera.
For information about the firmware of supported 360° cameras, refer to our website below.
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Follow the Installation Guide, and attach the 360° camera and the unit correctly.
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Old logs are displayed.
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When [Every time I visit the webpage] is not selected for [Check for newer versions of stored pages:] in the [Temporary Internet Files] section, old logs sometimes may be displayed.
In this case, do the following.
1.
Select “Internet Options...” under “Tools” on the menu bar of Internet Explorer.
2.
Click the [Settings] button in the [Browsing history] section on the [General] tab, and then select [Every time I visit the webpage] for [Check for newer versions of stored pages:] in the [Temporary Internet Files] tab or section.
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The malfunction notification button on the “Live” page does not display the current status in real time.
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Is “Real time” selected for “Alarm status update mode”?
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No image is displayed on the “Live” page.
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Press the [F5] key on the keyboard of the PC or click the [Live] button.
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Is the plugin software of the network camera installed?
Refer to the operating instructions of the network camera in use.
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Click “Internet Options...” under “Tools” of the menu bar of Internet Explorer, and then click the [Security] tab. Click “Internet” in the “Select a zone to view or change security settings.” section. Then, click the [Custom level...] button to open the “Security Settings” window. Under “Miscellaneous”, select “Enable” for “Access data sources across domains”. Click the [OK] button.
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Shortcut icon of the microphone is not displayed on “Network” of the PC.
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Is the Windows component of UPnP added?
Add the component to the PC in use.
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Cannot backup settings or logs.
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Download of files using Internet Explorer may be disabled.
Click “Internet Options...” on the [Tools] menu of Internet Explorer, and [Security] tab. Then, click the [Custom level...] button to open the “Security Settings” window. Under “Downloads”, select “Enable” for “Automatic prompting for file downloads” (except Internet Explorer 9, Internet Explorer 10, and Internet Explorer 11). Click the [OK] button. The warning window will be displayed. Click the [Yes] button.
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Symptom
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Cause/solution
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Reference pages
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The following message is displayed on the information bar.
“Pop-up blocked. To see this pop-up or additional options, click here...” (Internet Explorer 7 or Internet Explorer 8)
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Click the information bar and select “Always Allow Pop-ups from This Site...”. The dialog window saying “Allow pop-ups from this site?” will be displayed. Click the [Yes] button.
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The following message is displayed on the information bar.
“Internet Explorer blocked a pop-up from ***.***.***.*** (IP address).” (Internet Explorer 9, Internet Explorer 10, or Internet Explorer 11)
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Select “Options for this site” → “Always allow”.
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The following message is displayed on the information bar.
“This webpage wants to run the following add-on: `WebVideo Module' from `Panasonic Corporation`.” (Internet Explorer 9, Internet Explorer 10, or Internet Explorer 11)
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Select [Allow].
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The following message is displayed on the information bar.
“This site might require the following ActiveX control 'nwmpsetup.exe' from 'Panasonic Corporation'. Click here to install...” (Internet Explorer 7 or Internet Explorer 8)
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Click the information bar and select “Install ActiveX Control”.
The “Security Warning” window will be displayed. Click the [Install] button on the displayed “Security Warning” window.
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The following message is displayed on the information bar.
“This site might require the following ActiveX control 'nwmpsetup.exe' from 'Panasonic Corporation'. Click here to install...” (Internet Explorer 9, Internet Explorer 10, or Internet Explorer 11)
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Select [Install]. The “Security Warning” window will be displayed. Click the [Install] button on the displayed “Security Warning” window.
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An unnecessary status bar or scroll bar is displayed on the pop-up window.
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Click “Internet Options...” under “Tools” of the menu bar of Internet Explorer, and then click the [Security] tab. Click “Internet” in the “Select a zone to view or change security settings.” section. Then, click the [Custom level...] button to open the “Security Settings” window. Under “Miscellaneous”, select “Enable” for “Allow script-initiated windows without size or position constraints”. Click the [OK] button.
When the warning window is displayed, click the [Yes] button.
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Images do not fit in the frames.
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When “120 DPI” or higher is selected for “DPI setting”, they may not be displayed correctly.
When using Windows 8.1:
Right-click on the desktop, click “Screen resolution” → “Make text and other items larger or smaller”, and then move the slider of “Change the size of all items” to “Smaller” so that the screen becomes the recommended size.
When using Windows 8/Windows 7:
Right-click on the desktop, click “Screen resolution” → “Make text and other items larger or smaller”, and then select “Smaller - 100% (default)”.
When using Windows Vista:
Right-click on the screen and click “Personalize” → “Adjust font size (DPI)”, and then select “Default scale (96 DPI)”.
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