3.1 About the displayed system log
Error indications relating to SMTP
Category
Indication
Description
POP3 server error
 
Authentication error.
Entered user name or password may be incorrect. Check if the E-mail settings are configured correctly.
Failed to find the POP3 server.
The IP address of the server may be incorrect. Check if the IP address of the server is configured correctly.
The POP3 server may be down. Ask the network administrator.
SMTP server error
 
 
Authentication error.
Entered user name or password may be incorrect. Check if the E-mail settings are configured correctly.
Failed to resolve the E-mail server address from DNS.
The designated IP address of the DNS may be incorrect. Check if the DNS settings are configured correctly.
The DNS server may be down. Ask the network administrator.
Failed to find the SMTP server.
The IP address of the server may be incorrect. Check if the IP address of the server is configured correctly.
The SMTP server may be down. Ask the network administrator.
Internal error
Undefined error.
An error occurred in the E-mail function. Check if the E-mail settings are configured correctly.
Error indications relating to “Viewnetcam.com”
Category
Indication
Description
Access test error
Access test failed
Port forwarding may not be configured for the router. Refer to the manuals provided with the router in use to enable the UPnP setting.
Viewnetcam.com server error
Failed to resolve the Viewnetcam.com server address from DNS.
The designated IP address of the DNS may be incorrect. Check if the DNS settings are configured correctly.
The DNS server may be down. Ask the network administrator.
Connection error
 
No response from the Viewnetcam.com server.
The “Viewnetcam.com” server may be down. Ask the network administrator.
File transfer error.
Internal error
Undefined error.
An error relating to the “Viewnetcam.com” function occurred. Check if the “Viewnetcam.com” settings are configured correctly.
Error indications relating to Dynamic DNS Update
Category
Indication
Description
DDNS server error
Failed to resolve the DDNS server address from DNS.
The designated IP address of the DNS may be incorrect. Check if the DNS settings are configured correctly.
The DNS server may be down. Ask the network administrator.
Connection error
 
No response from the DDNS server.
The DDNS server may be down. Ask the network administrator.
Same host name has registered.
The same host name has already been registered in the DDNS server. Check if the DDNS Update settings are configured correctly.
Internal error
Undefined error.
An error occurred in the DDNS function. Check if the DDNS Update settings are configured correctly.
Error indications relating to NTP
Category
Indication
Description
Connection error
No response from the NTP server.
The IP address of the server may be incorrect. Check if the IP address of the server is configured correctly.
The NTP server may be down. Ask the network administrator.
Internal error
Undefined error.
An error occurred in the NTP function. Check if the NTP settings are configured correctly.
Synchronizing with NTP succeeded.
NTP update succeeded.
Time correction succeeded.
Log indications relating to HTTPS
Category
Indication
Description
HTTPS
Certificate Signing Request - Generated
Generation of the CSR (Certificate Signing Request) is complete.
CA Certificate - Installed
Installation of the CA certificate is complete.
CA Certificate - Deleted
Deletion of the CA certificate is complete.
Previous CRT key - Applied
Previous CRT key is applied.
CRT key - Generated
Generation of the CRT key is complete.
Log indications relating to login
Category
Indication
Description
Login
User name or IP address
The login user name will be displayed when “On” is selected for “User auth.”.
The IP address of the PC currently accessing to the camera will be displayed when “On” is selected for “Host auth.”.
Error indications relating to login errors
Category
Indication
Description
Login failure
User name
The user name of the user who failed to log in will be displayed when “On” is selected for “User auth.”.
If the user is not registered, (Guest User) is displayed.
Under normal operations, the “Login failure” log may be kept. This is not a problem with the camera.
If there are many logs in succession, it may indicate that someone is trying to illegally access the camera. Consult with your network administrator.
Error indications relating to Panasonic alarm protocol notification
Category
Indication
Description
Panasonic alarm protocol notification error
Failed to find destination of notification.
The IP address of the destination of notification may be incorrect. Check if the IP address of the destination of notification is configured correctly.
The destination of notification may be down. Ask the network administrator.
Failed to resolve destination addr. from DNS.
The DNS server settings may be incorrect. Check if the DNS settings are configured correctly.
The DNS server may be down. Ask the network administrator.
Error indications relating to HTTP alarm notification
Category
Indication
Description
HTTP alarm notification error
Failed to find destination of notification.
The IP address of the destination of notification may be incorrect. Check if the IP address of the destination of notification is configured correctly.
The destination of notification may be down. Ask the network administrator.
Failed to resolve destination addr. from DNS.
The DNS server settings may be incorrect. Check if the DNS settings are configured correctly.
The DNS server may be down. Ask the network administrator.